Identity fraud loan Mr C, Surrey

I got in touch with CIFAS who were able to prove that it wasn't me who had spent the money. CIFAS suggested I call CPP because they could help me out in future. The incident kept me awake at night, wondering how it happened. I'm totally security conscious, which is why it was such a shock that it happened to me.

Chased by creditors

Anyway, we recently had another letter from Halifax about a card that had been taken out back in 2003 and had since been accruing interest. The debt was now over £5,000 and they had never bothered to try and find us! It just makes you think, "oh no not again". Fortunately this time we had CPP and they were brilliant.

How CPP helped

CPP gave us total confidence that they were sorting everything out for us. Our CPP Personal Fraud Expert was really good, he wrote to us and said there was nothing to pay out - and you can't get better than that.

It's a quality product and the cost is nothing for the peace of mind it gives you. We've had all of these problems, but thanks to CPP we've still got a clean record.

Postal identity fraud Mr W, Gloucester

I spoke to the police and they said, "speak to the loans company" and then I spoke to the loans company who said, "speak to the police". After a while, I just didn't know what to do. I was confused and frustrated. Plus, there was the worry about what else the thief was doing with my details.

How CPP helped

As soon as I spoke to the guy at CPP, he told me that he would handle it from thereon in. Finally I had someone on my side! Once CPP were involved the loans company took me seriously.

My Personal Fraud Expert was brilliant. He was clearly knowledgeable and well trained to deal with people in upsetting situations. I am quite sure that I wouldn't have been able to resolve the issue myself.

If it wasn't for CPP helping me, I don't know if I would have ever got the car back. It's pretty scary when you think about how easy it is to replicate your identity.

Online identity theft Mrs C, Sussex

The police told me that someone had used a stolen card to buy the kettle. Luckily I managed to nip it in the bud. CPP put me on the National Fraud Database for 12 months, which basically means that additional credit checks are carried out if someone tries to take out credit in my name. It helps to prove that you are who you say you are!

How CPP helped

I sent the CPP personal fraud expert all the details from Additions Direct and he sorted it out and cleared the credit check conducted by Additions Direct from my credit file. He was the liaison between me and Additions Direct and the credit agencies, so I didn't have to make any additional phone calls. That was really helpful because I think something like that would have been really time consuming and stressful.

CPP must have updated me every day until it got sorted and that's always reassuring. I feel confident that CPP are the best people to help me to look after my identity.