Stuart Powell was very agitated when he realised he’d lost his cards on holiday. “My bank [said] it would take at least three days before any cash would be available. A quick call to CPP resulted in €850 being wired through within two hours.”

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Frequently asked questions

Here are the answers to the questions most people ask about Card Protection. If you have any other queries, please give us a call on 0844 848 5281.

What does Card Protection cover me for?
To start with, you're protected with fraud insurance before you notify us of your loss and afterwards as well. (Most banks only cover you after you notify them.) And no matter where you are, you can call us free from anywhere in the world. Not only will we cancel your cards, but we'll order replacements as well. But there's so much you're covered for that we suggest you take a look at the complete list.
Why should I register my cards after I take out CPP Card Protection?
It takes away the pain of replacing your cards yourself. We can quickly cancel your cards and order replacements if they go missing. We will also place a protective registration warning with CIFAS, the UK's Fraud Prevention Service, so extra security checks will be made before credit is granted in your name.

Register your passport and driving licence details too. If either document goes missing, we can give you the information you need – such as your driving licence number – to make replacement faster and easier.
What are the benefits of paying by Direct Debit?
What if you lost your cards in your wallet or handbag, only to realise your cover had lapsed? Pay by Direct Debit and you'll always have the reassurance of being covered and never have to think about when your next payment is due.
What if I'm abroad and my handbag and/or wallet go missing?
Call us free from wherever you are in the world and we'll take it from there. You're covered for the loss of cash, and if that amount isn't enough, we can send you a cash advance (You can also get cash advances to pay your hotel bill and replace travel tickets).
How easy is it to make a claim?
Very easy. Your first step is to call us on 0808 100 22 55 and report the loss or theft. Then keep all of your original receipts. Fill in a claim form, which we'll send you, and pop it back in the post along with all the documents that we ask you for. That's it. We aim to process all claims within 14 days.
Who provides my policy?
Your policy is provided by Card Protection Plan Limited (a member of the CPP group of companies). CPP will cover and undertake all aspects of policy administration, including the collection of premiums and claims processing, as agent for the underwriter, ACE European Group Limited.
What are the terms and conditions of my policy?
You can see the full terms and conditions here.