Questions often asked about our market leading Card Protection

If you've got a question that we haven't answered, please give us a call on 0844 848 1517.^‡

• What does Card Protection cover me for?

  Cards, keys, passport... No matter where you are, you can call us free from anywhere in the world. Not only will we cancel your cards, but we'll order replacements as well. But there's so much you're covered for that we suggest you take a look at the complete list.

• Why should I register my cards after I take out CPP Card Protection?

  It takes away the pain of replacing your cards yourself. We can quickly cancel your cards and order replacements if they go missing. We will also place a protective registration warning with CIFAS, the UK's Fraud Prevention Service, so extra security checks will be made before credit is granted in your name.

  You can register your passport and driving licence details too. If either document goes missing, we can give you the information you need – such as your driving licence number – to make replacement faster and easier.

• What are the benefits of paying by Direct Debit?

  What if you lost your cards in your wallet or handbag, only to realise your cover had lapsed? Pay by Direct Debit and you'll always have the reassurance of being covered, and never have to think about when your next payment is due.

• What if I'm abroad and my handbag and/or wallet go missing?

  Call us free from wherever you are in the world and we'll take it from there. You're covered for the loss of cash.

• How easy is it to make a claim?

  Very easy. Your first step is to call us free on 0808 100 22 55 (lines open 24 hours a day 365 days a year) and report the loss or theft. Then keep all of your original receipts. Fill in a claim form, which we'll send you, and pop it back in the post along with all the documents that we ask you for. That's it. We aim to process all claims within 14 days.

• Who provides my policy?

  Your policy is provided by Card Protection Plan Limited (a member of the CPP group of companies). CPP will cover and undertake all aspects of policy administration, including the collection of premiums and claims processing, as agent for the underwriter, ACE European Group Limited.

• What are the terms and conditions of my policy?

  Take a look at our full terms and conditions.

• What are CPP Rewards?

  CPP Rewards offers loyal CPP Card Protection and Identity Protection customers access to a range of great offers, from intimate nights out to fun-filled family breaks. There are no catches, no strings and no hidden costs. Register at www.cpp.co.uk/rewards using your unique Policy Number that you will find in your Card Protection or Identity Protection renewal pack.

Card Protection insurance from the specialists - the no-hassle way to protect your cards, keys and cash.