Legal information

  1. Who is CPP?
  2. Does CPP have limited liability and guarantees?
  3. Complaints
  4. Who are the intended users of this website?
  5. Copyright and trademarks

1. Who is CPP?

Our full name is actually CPPGroup Plc, which includes a number of associated companies (collectively known as CPP). The providers of the products offered through this website are:

Card Protection Plan Limited. Registered Office:
Holgate Park
York
YO26 4GA.

FCA Firm Reference Number 311489
Registered in England and Wales Number: 1490503

Homecare Insurance Limited. Registered Office:
Holgate Park
York
YO26 4GA

FCA Firm Reference Number 202880
Registered in England and Wales Number: 2793290.

Card Protection policies are arranged and administered by Card Protection Plan Limited as agent to the insurer, ACE European Group Limited (not a member of the CPP group).

Identity Protection and Identity Protection Alert policies are arranged by Card Protection Plan Limited and underwritten by Homecare Insurance Limited.

Phonesafe policies are arranged and administered by Homecare Insurance Limited.

Card Protection Plan Limited is authorised and regulated by the Financial Conduct Authority. Details of authorisation and regulated status can be found on www.fca.org.uk

Homecare insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Details of authorisation and regulated status can be found on www.fca.org.uk/

You can find further details of our product providers contained in the individual Policy Terms and Conditions.

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2. Does CPP have limited liability and guarantees?

It's your responsibility to protect your computer equipment from viruses and other electronic attacks. We can't guarantee that information transmitted from CPP will not be lost or intercepted. Nor can we guarantee that no viruses, worms, Trojan horses or other malicious programmes will be contained within these transmissions, or that your computer equipment will not be damaged as a result of receipt.

Whilst we will do all we can to ensure the accuracy of the information provided we cannot be held responsible for any errors. Nor can we guarantee that the site will always be free from failures, omissions or errors. We apologise for any inconvenience, but our website might not always meet your requirements and access may be interrupted. We can't be held liable for any loss or damage you may suffer as a result of using our website. You use this site at your own risk.

Messages sent via the internet, including email, may not be completely secure from loss, theft, interception or corruption and we cannot therefore take any responsibility for the accuracy of any messages sent to or from CPP.

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3. Complaints

If at any time wish to make a complaint, please contact us using the details on the Contact Us page.

Every effort will be made to respond to the complaint as soon as possible. If the complaint cannot be resolved within five working days, you will be sent an acknowledgement letter to keep you informed of progress. We will contact you again within 8 weeks from when you first contacted us with the complaint.

If the complaint has not been resolved to your satisfaction, you can refer the complaint to the Financial Ombudsman Service at -

www.financial-ombudsman.org.uk.

Any complaint to the Ombudsman must be made within 6 months of our final decision.

Please note if you have an ID Safe or an Identity Theft Alert membership that your complaint may concern a matter which the Financial Ombudsman Service is unable to consider. If you refer your complaint to the Ombudsman and they let you know that they are unable to consider it, please contact us; in these circumstances, we may be able to refer you to another service.

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4. Who are the intended users of this website?

We've built this site for use by UK residents who are over the age of 18 years old only.

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5. Copyright and trademarks

The copyright for all information contained on each page or screen of this website is either owned or licensed to CPPGroup Plc. You may use parts of the site to assist with your use of our products or your own personal use but you cannot make any amendments. You cannot use the information contained on this website in any other way without our express written permission.

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Contact us

If you have any questions, comments or complaints, please let us know. We're here to help you.

Contact us now

‡ Calls cost no more than calls to geographical numbers (01 or 02) and will be included as part of inclusive minutes in your package.